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+92 334 8164477 info@smartbrainsbpo.com
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Full Cycle Call Center Services

INBOUND/OUTBOUND
CALL CENTER SERVICES

We have extensive experience in providing Inbound/Outbound call center outsourcing and digital marketing services to global customers in varied industries, such as Health Insurances(Affordable Care Act, Medicare), Auto Insurances, Motor Vehicle Accident and Final Expense.

Join Our Team Our Services

OUR VISION

To revolutionize the call center industry by delivering exceptional customer experiences through innovative technology, dedicated professionals, and a commitment to excellence. We envision becoming the global benchmark for BPO services, where technology meets human expertise to create seamless communication solutions that drive business growth and customer satisfaction. Our mission is to empower businesses with intelligent call center solutions that not only meet but exceed expectations, fostering long-term partnerships built on trust, quality, and mutual success.
CEO - Zaheer Mughal

ZAHEER MUGHAL

FOUNDER & CEO

"Innovation in communication is not just about technology, it's about connecting hearts and minds to create lasting impact."
WHY CHOOSE US

Excellence in Every Call,
Commitment in Every Service

We don't just answer calls; we build relationships. With cutting-edge technology and a passion for excellence, we deliver results that exceed expectations.

Lightning Fast Response

Average response time under 30 seconds, 24/7 availability

Fortified Security

Military-grade encryption & GDPR compliance

Proven Results

98% client satisfaction & 40% cost reduction

Expert Team

Certified professionals with 5+ years average experience

Expert Team Member
Team Experts
Modern Infrastructure
Modern Setup
MANAGING DIRECTOR
General Manager
OUR JOURNEY

Team Growth &
Exponential Success

From humble beginnings to industry leadership - witness our remarkable journey of growth, innovation, and team expansion.

IRFAN RANA

Managing Director

MBA Finance Qualification
15+ Years Experience
Top Strategist Expertise
"Driving financial excellence through strategic planning and innovation"

ZAHOOR KHATTAK

General Manager

Double BS IT & Political Science Qualification
Operations Specialization
12+ Years Leadership
Team Builder Expertise
"Leading with vision, executing with precision, delivering excellence"
2018

The Beginning

Started with 5 team members in a small office. Launched our first BPO service.

5 Team Members
1 Service
2019

First Milestone

Expanded to 25 team members. Added 3 new services including Medicare support.

25 Team Members
4 Services
2020

Digital Transformation

Implemented AI-powered systems. Team grew to 50+ members with remote capabilities.

50+ Team Members
7 Services
2022

Global Expansion

Opened international client accounts. Team expanded to 150+ professionals.

150+ Team Members
12 Services
2024

Present & Beyond

500+ team members, 15+ specialized services, and industry leadership position.

500+ Team Members
15+ Services

The Future Awaits

Continuing our journey of growth and innovation

10000%

Team Growth

1500%

Service Expansion

25+

Countries Served

0
Happy Clients
0
Projects Completed
0
Awards Won
0
/7 Support

Fast Delivery

Quick and efficient service delivery

Secure Solutions

Top-notch security for your data

24/7 Support

Round-the-clock customer service

TOP PERFORMERS OF THE MONTH

TOP PERFORMERS OF THE WEEK

TRIP TO SHOGRAN

OFFICIAL TRIP

Your Partner for Business Process Outsourcing

Smart Brains BPO is a Highly Tailored BPO Services & Call Center Solutions. We help businesses elevate their value through Data Vendor, Telemarketing Services, QA, Digital Marketing and Inquiry Handling.

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OUR OFFICE

HAPPY CUSTOMERS

OUR MANAGEMENT TEAM

ZAHEER MUGHAL

ZAHEER MUGHAL

FOUNDER/CEO

IRFAN RANA

IRFAN RANA

MANAGING DIRECTOR

ZAHOOR KHATTAK

ZAHOOR KHATTAK

GENERAL MANAGER

OUR SERVICES

MEDICARE INSURANCE

Comprehensive Medicare solutions for seniors with 24/7 support and claim assistance. Expert guidance through enrollment.

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ACA HEALTH INSURANCE

Affordable Care Act plans for individuals and families. Subsidies available, preventive care, and coverage for pre‑existing conditions.

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MOTOR VEHICLE ACCIDENT

Specialized coverage for accident expenses: medical bills, vehicle repair, and liability. Fast claims and roadside assistance.

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FINAL EXPENSE

Affordable final expense insurance to protect your family from unexpected costs. Peace of mind for you and your loved ones.

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AUTO INSURANCE

Complete auto coverage with competitive rates and fast claim processing. Comprehensive protection for your vehicle and peace of mind on the road.

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LIFE INSURANCE

Term, whole, and universal life insurance options to secure your family’s future. Tax‑free benefits and flexible premiums.

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HOME INSURANCE

Protect your home and belongings with comprehensive policies. Coverage for natural disasters, theft, and liability.

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SOLAR INSURANCE

Protect your solar panel investment. Coverage for equipment damage, theft, and performance guarantees. Save with green energy.

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HOME IMPROVEMENT

Financing and insurance for renovations, additions, and repairs. Increase your home’s value with the right coverage.

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MORTGAGE INSURANCE

Protect your mortgage payments in case of job loss, disability, or death. Keep your home safe with affordable plans.

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SSDI ADVOCACY

Expert assistance with Social Security Disability claims. Maximize your benefits and navigate the application process smoothly.

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BUSINESS INSURANCE

General liability, property, and workers’ compensation tailored to your business. Protect your assets and employees.

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5 BRANCHES COUNTRYWIDE

OUR BRANCHES

SMARTBRAINS BPO HQ (RAWALPINDI)
Office # 6, First Floor Mariam Business Center Shamsabad Rawalpindi
+92 334 8164477
SMARTBRAINS BPO 2.0 (ISLAMABAD)
Plot No. 349, Lower Ground, Street No.1, Opposite Alpha Steels, Sector I-9/3, Islamabad
+92 335 8448337
SMARTBRAINS BPO 2.1 (RAWALPINDI)
Plot 94-A, Street 7, Sector I-10/3 Islamabad
+92 336 3929714
SMART BRAINS BPO 3.0 (RAWALPINDI)
Office # 23, First Floor Mariam Business Center Shamsabad Rawalpindi
+92 334 8164477
SMART BRAINS BPO 3.1 (RAWALPINDI)
Office # 22, First Floor Mariam Business Center Shamsabad Rawalpindi
+92 334 8164477
Islamabad Branch
Karachi Branch
Peshawar Branch
Rawalpindi Branch
Lahore Branch

Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days. We will be happy to answer your questions.

Smart Brains Office
Team Collaboration
Modern Workspace
Professional Environment

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Our Locations

🏢
Smart Brains Technologies Pvt. Ltd Main Office
🏢
Smart Brains BPO 2.0 Office No. Plot No. 349, Lower Ground, Street No.1, Opposite Alpha Steels, Sector I-9/3, Islamabad
🏢
Smart Brains BPO 2.1 Plot 94-A, Street 7, Sector I-10/3, Islamabad

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